Q. My Labels have not arrived in my email In-box. What do I do now?
A. Check that the email and attached pdf have not arrived in your Junk mail box. Did your payment go through OK and did you receive a payment confirmation email? If so, go to the ‘Find My Job’ section of the website and download your Label Design directly onto your computer with your Job No.

Q. I have made a mistake on my label design - can you correct it for me? A. Sorry, the labels are produced in a fixed/non-changeable pdf format and can not simply be altered. If you have made a mistake please email us immediately and we will let you create it again and refund the first one. The recreated design must be the same as the first one (with only the correction made). If we have printed the label before you contact us, we can only offer you a 50% refund on the recreated label.

Q. My friend does not drink wine, but likes beer/whiskey/vodka etc. A. That’s fine. The labels will fit on any straight-sided, non-embossed bottles. You can word the labels to suit the bottle you want it for (eg. instead of bottled in London, put distilled in London or brewed in London). Try the test pdf to see if the label will fit the bottle. If not, then Adobe Acrobat allows you to print your label pdf smaller by changing the print size from 100% to say 70% (or whatever you need it to be, through trial and error).

Q. How long before I receive my labels? A. If you are having them sent directly to you by email, this should take less than 15 minutes. If we are printing them for you and posting them on, this should take between 2 days and one week (UK up to 3 days • Rest of Europe up to 5 days • Rest of World inc USA, Canada & Australia up to 7 days). If you are ordering blank label sheets, the same applies.

Q. The name(s) will not fit on the label design I have chosen? A. Really long names will not fit on all labels. The labels are designed for average to fairly long-sized names, otherwise we would have to set the type size really small which would make names like ‘Tim’ look far too small. However, there are a number of designs which cater for long names.

Q. The colours in the print are slightly different than the ones on screen A. All computer screens show colours in variations of red, green & blue (RGB), while printers print in variations of cyan, magenta, yellow & black (CMYK). Your computer and your printer talk to each other in different colour languages and sometimes the translation is not perfect. Every printer will print it differently - Try adjusting the printer's colour controls and always print at the highest quality your printer can achieve.

Q. Can I change the colours, type sizes or fonts on the label designs? A. Sorry, no. The label designs are set to keep them balanced and easy to use.

Q. I can’t write all I want on each line on the labels. A. There is a limit to the number of characters you can put on each line. This is to stop them running off the label (or getting too near the edge). Try shortening the text by taking out unnecessary words or breaking it into two lines if the label design allows.

Q. The print on the sticky label is a bit angled. A. This is because the label sheet did not enter the print engine straight. Try to make sure it does not go in at an angle - I’m afraid it’s out of our control.

Q. I can not get the label to stick to the bottle A. The bottle needs to be completely dry. A bottle taken from a fridge (or anywhere colder than the room you are in) will create condensation on the surface by attracting moisture from the warmer air. Make sure the bottle is at least as warm as the room you are in (ie not chilled). Once they are stuck to the bottle our sticky labels are fine to put in a fridge to chill afterwards, ie. put the label on the bottle before chilling - not after!

Q. I have had the labels sent to me by email but I have changed my mind and want you to print them for me now A. That’s fine. Send an email explaining this to sales@spottyspoon.com and we’ll get back to you about the slight surcharge and the payment instructions.

Q. None of the above answer my question A. Send us an email at sales@spottyspoon.com. Note - We are a small business and it may take a while to get back to you. Please make sure you have checked the Q&A’s above before emailing us and fully explain your question. Note - If you can’t see it in the website...it isn’t available, sorry.